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2007 Powerplant Product Support Survey
For 10 years in a row Williams has won 1st place as the turbine engine company with the best product support as determined by operators voting in Pro Pilot’s annual survey. Fly it and forget it has been our experience with the FJ44-2. The engines on our aircraft have been trouble-free from day 1.
ATP/CFII. Citation CJ2
Chief Pilot
Wysky,
Ogden UT
We have flown our jets (3 new ones, to be exact) with Williams power-plants and find them to be impeccable in several areas — dispatch reliability, quality, safety, quietness, smoothness, product design, oil consumption, bypass ratio, and overall operation.
ATP/CFII. Citation CJ3
Chief Pilot
Loren Cook
Spring MO
We are now jet operators with a Citation CJ1 and we signed up for the TAP Elite program with Williams. It’s simple and fantastic. Response from Williams so far has been quick on any of our concerns and they have some of the best customer service reps I’ve ever worked with.
ATP. Citation CJ1
Chief Pilot
Pinnacle
Rock Island IL
Williams Takes First Place Position in Aviation International News (AIN)
2007 Engine Product Support Survey
This year’s overall rating increased 12% over last year. The results of this web-based survey are a reflection of our customer’s satisfaction with our FJ44 engines as well as our focus on always improving our customer service and support. |  |
2006 Powerplant Product Support Survey
Williams remains on top for the 9th consecutive year and led by a considerable margin in all survey categories. Williams increased its winning rank spread despite now having a largernumber of engines in the field.
Our Williams FJ44 engines are very reliable. We haven’t had a problem during day-to-day operations. Routine inspections are just that—very routine!
ATP, Raytheon Premier I
Dir Aviation
Odyssey Aviation Wausau, WI
I attended the Williams training course for FJ44 engines. It was held at the company’s maintenance training facility at Walled Lake, MI and was well worth the time!
ATP/CFI, Cessna Citation CJ3
Chief Pilot
Jet Serv
Winamac, IN
Williams has a very helpful support group.
A&P, Cessna Citation CJ3
Chief of Maintenance
Alticor
Grand Rapids, MI
2005 Powerplant Product Support Survey
“We’re on the Williams TAP Elite program. It’s wonderful. Williams has been excellent. I can’t say enough good things about them.”
John Ferguson
ATP, Cessna Citation CJ1
Chief Pilot, GL Voight Development Company
Rexburg, ID
“I’ve found Williams response and service superb. They put their money where their mouth is. Kudos to them!”
M. Herman
Comm-Multi-Inst
Cessna Citation CJ2
Manager, Bear Air
San Diego, CA
“Our Williams FJ44-2Cs are on the TAP program. We’ve had no problems, which has been a blessing.”
T. Schultz
ATP, Cessna Citation CJ2
Chief Pilot, Spence Law Firm
Jackson, WY
2004 Powerplant Product Support Survey
“I’ve been impressed with the prompt response from Williams. Their tech rep traveled from Europe with replacement parts for us in South Africa and didn’t leave until the job was completed.”
Jan Jacobs
ATP, Cessna Citation Jet and Cessna Citation 560
Chief Pilot, SSJ Flying Services,
Highveld, South Africa
“We are very happy with the level of service received from Williams.”
A. Csuthy
Operator, Cessna CitationJet
President, Interwings Fetchater
Constantia, South Africa
“We’ve had 600 hours of problem-free operations. SBs and parts issues concerning the FJ44 are easily accomplished through Citation Service Centers. Williams customer service reps are very responsive and technically adept.”
F. Prentice
ATP, Cessna CitationJet
Owner/Pilot
Prentice MD
San Antonio, TX
“Williams has been very responsive and cooperative. Their TAP Elite program is one of the best.”
M. Herman
Comm-Multi-Inst/Helo. Cessna
Citation CJ2
Manager, Bear Air
San Diego, CA
2003 Powerplant Product Support Survey
“Our Williams engines have been excellent in reliability and service. The company has been great and the staff is very professional. I would buy another Williams-powered aircraft.”
R. Haskins
ATP/CFI Cessna 525 CitationJet
Company Pilot, D Arrigo Brothers
Salinas, CA
“Williams is prompt and efficient when returning calls, and their engines have been great.”
Gary Bales
Comm-Multi-Inst.
Cessna Citation CJ2
Chief Pilot, Super Service
Somerset, KY
“Williams has shown that they are supportive and stand 100% behind the customer.”
M. Herman
Comm-Multi-Inst.
Cessna Citation CJ2
Manager, Bear Air
San Diego, CA
2002 Powerplant Product Support Survey
Williams was 1 day late finishing our HSI last year. We had an important flight scheduled. Williams sent 2 pilots and a Citation VII. They flew our passenger all day at no charge. Beat that for customer service!
J. Toland
ATP, Citation CJ1, Chief Pilot
DWT Aviation
Churchville, MD
No service has been required in our 21/2 years and 1100 hrs of operation. The engines have not given us any trouble. I have been very happy with the consistency and operations of the engine.
R. Lewis
ATP, CEssna 525 CitationJet, Chief Pilot
TAN US Sales
Mission, TX
2001 Powerplant Product Support Survey
“We are very satisfied with Williams and the TAP program. They have been very reliable and prompt.”
H. Pfeiffer
ATP, Cessna CitationJet and CJ2
Chief Pilot, Triple Alpha
DÏ‹sseldorf, Germany
“Williams has had tremendous response times to all of our needs.”
G. York
ATP/CFII/A&P, Cessna CitationJet
Chief Pilot, Cooper Hosiery
Fort Payne, AL
2000 Powerplant Product Support Survey
We have had little need of Williams support. The simplified FJ44 seems to pay for itself with efficient and maintenance free performance in 500 hours of ops.
Myron White, Jr.
ATP, Cessna CitationJet CE525
Pilot/Aviation Manager
James Jaeger
Cincinati, OH
Williams gave us excellent support during a recent AOG. They fixed the problem and quickly put us back into operation. I was impressed with their rapid response.
Guy York
ATP/CFI/A&P, Cessna CitationJet CE525
Chief Pilot/Maintenance Manager
Cooper Hosiery Mills
Fort Payne, AL
1999 Powerplant Product Support Survey
Williams' 1-800 hotline is always well staffed. Mike Stovall and Ron Coon are exceptionally responsive to both general inquiries and service requests. Williams sent Ron to SAT (San Antonio TX) with little notice to personally oversee a repair on my aircraft.
F. David Prentice
ATP, CitationJet 525
Owner/Operator
F. David Prentice MD
Houston, TX
We've had some serious AOG events. Williams recently provided excellent technical and product support on a gearbox carbon seal change in May 99.
E. Hendricks
A&P, CitationJet 525
Director of Maintenance
Marc Fruchter Aviation
Reading, PA
1998 Powerplant Product Support Survey
The Williams team really goes out of their way to ensure great service. They make a good product.
R.E.
ATP/CFI, Cessna CitationJet
Carlsbad, CA
We are on Total Assuurance Program with Williams and it is worth every penny.
K.W.
ATP, Cessna CitationJet
Denver, CO
