Williams International
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2013 Powerplant Product Support Survey

After 10 years of flying with the FJ44-1APs mounted behind me on our Citation CJ1+ I’ve had very little problems. And when I did have an issue, the fix from Wiliams came quickly. Williams really hit a home run when they designed their FJ44 engine.

John Jeffries
ATP/CFll. Citation CJ1+
Chief Pilot
Midwest Transplant Network
Blue Springs MO

No one wants to wait for technical assistance when it’s needed. And I can attest to the quick response Williams has provider for us when we’ve had a question or an issue with the FJ44 engines mounted on our Citation CJ4. And the fine engine construction and reliability of these turbines is mated by the great product support Williams has given us. We’re very pleased with both our FJ44s and the backup from Williams.

Asa Russ
ATP/A&P. Citation CJ4
Pilot
Eagle Transport

Battleboro NC





2012 Powerplant Product Support Survey

Hard to unseat Williams as number 1. This jet engine maker was again the dominant winner in aftersales service by operators of business aircraft powered by their engines for the past 15 years.

Never any problems with the 2 Williams FJ44 engines we have powering our CJ3. These are truly extremely reliable and trouble-free powerplants. We have had no maintenance issues.

Rick Wilson

ATP. Citation CJ3

Lead Captain

Delta Private Jets

Greensboro NC


Williams has never failed to deliver. The FJ44s on our Citation CJ2 are incredible engines. Williams is an excellent company to do business with. They design incredible powerplants and back them up well.

Leslie Briggs

ATP/CFll. Citation CJ4/CJ2

Chief Pilot
Overland West
Ogden UT


 



2011 Powerplant Product Support Survey

Williams has been voted number 1 in aftersale service by operators of business aircraft powered by their engines for the past 14 years.

Williams FJ44 engines have exceptional reliability. We’ve never had any powerplant problems during the 4 years we’ve been operating our Citation CJ1. Furthermore, the company’s TAP (Total Assurance Program) Elite is great to work with. Coverage is very complete so we don’t have to worry about out-of-pocket expense when our aircraft goes through normal scheduled maintenance.

Brian Forsberg
ATP. Citation CJ1
Chief Pilot
Pinnacle Country Club
Rock Island IL

These great FJ44s perform perfectly in our CJ1 and the Williams tech reps supporting them have always kept us in the air, allowing us to fulfill our missions. For the past 10 years I’ve flown with Williams engines powering our Citation and I find them perfectly reliable and smooth running.

John Jeffries
ATP. Citation CJ1
Captain
Midwest Transplant Network
Blue Spring MO

Overall Ranking


2010 Powerplant Product Support Survey

Williams has been voted number 1 in aftersale service by operators of business aircraft powered by their engines for the past 13 years.


Pleased to say that the Williams FJ44-2C is a great powerplant backed up by excellent ready-to-help support. We’ve had no problems at all with the 2 of them on our Citation CJ2. And a key factor in operations of this engine that we especially like is that it’s quite fuel-efficient.


Raymond Usher
ATP. Citation CJ2
Dir Ops & Chief Pilot
Pearl Aviation
Big Horn, WY

Great motors. No problems to date with the Williams FJ44 engines in our CJ1. And that’s because Williams has product support programs and engine technicians that stay ahead of any problems.

Willy Carroll
ATP. Citation CJ1
Captain
Commercial Aviation
Kerrville, TX

 




2009 Powerplant Product Support Survey


Williams has been voted number 1 in aftersale service by operators of business aircraft powered by their engines for the past 12 years. This year Williams took 1st in all of the 7 categories.


Our Citation CJ1 engines are under the Williams TAP Elite program. It couldn’t work better for us since this excellent program covers everything. And the service received from Williams has always been superb.

Dave Bassignani
ATP. Citation CJ1
Chief Pilot
Golden State Lumber
Petaluma, CA

I operate a Citation CJ1 and product support from Williams that we’ve received for our FJ44-1AP engines has been exceptional. They respond quickly and have always performed quality work for us. Williams is a great company to do business with.

Tony Wallace
Comm-Multi-Inst. Citation CJ1
Pilot
Fl Crane & Sons
Fulton MS




AIN 2009 Product Support Survey

Williams keeps the top slot in turbofan category.                      AIN Logo




2008 Powerplant Product Support Survey

Williams has been voted number 1 in aftersale service by operators of business  aircraft powered by their engines for the past 11 years. This year Williams took 1st in all of the 7 categories and improved its overall score to 8.48 out of a possible 10 from 8.44 in 07.


Williams engines are great and the support we’ve received from the manufacturer has been excellent.
ATP/CFII/A&P, Citation CJ1/CJ2
Chief Pilot
Tailwheel Solutions
Newman, GA



My experience in the operation of Williams engines is that they have very few problems. However, when we’ve encountered an issue, the Williams product support team has been responsive in backing up the product and quickly solving any problems.

Keith Woods
ATP/CFII/A&P, Citation Excel and CJ1
Corporate Pilot
Fagen
Granite Falls, MN

I think that Williams tech reps do an excellent job on what they do. We have 1300 hrs on each of our engines and we haven’t had a single problem with them.
Willy Carroll
ATP. Citation CJ1
Captain
Commercial Aviation
Kerville, TX




2007 Powerplant Product Support Survey

For 10 years in a row Williams has won 1st place as the turbine engine company with the best product support as determined by operators voting in Pro Pilot’s annual survey.


Fly it and forget it has been our experience with the FJ44-2. The engines on our aircraft have been trouble-free from day 1.
Leslie Briggs
ATP/CFII. Citation CJ2
Chief Pilot
Wysky,
Ogden UT

We have flown our jets (3 new ones, to be exact) with Williams power-plants and find them to be impeccable in several areas — dispatch reliability, quality, safety, quietness, smoothness, product design, oil consumption, bypass ratio, and overall operation.
Jim Thorne
ATP/CFII. Citation CJ3
Chief Pilot
Loren Cook
Spring MO


We are now jet operators with a Citation CJ1 and we signed up for the TAP Elite program with Williams. It’s simple and fantastic. Response from Williams so far has been quick on any of our concerns and they have some of the best customer service reps I’ve ever worked with.
Brian Fosberg
ATP. Citation CJ1
Chief Pilot
Pinnacle
Rock Island IL

2007 survey over all



Williams Takes First Place Position in Aviation International News (AIN)
2007 Engine Product Support Survey

This year’s overall rating increased 12% over last year. The results of this web-based survey are a reflection of our customer’s satisfaction with our FJ44 engines as well as our focus on always improving our customer service and support.
AIN Logo


AIN Chart




2006 Powerplant Product Support Survey

Williams remains on top for the 9th consecutive year and led by a considerable margin in all survey categories. Williams increased its winning rank spread despite now having a largernumber of engines in the field.
Pro Pilot Staff Report



Our Williams FJ44 engines are very reliable. We haven’t had a problem during day-to-day operations. Routine inspections are just that—very routine! 

Michael Turner
ATP, Raytheon Premier I
Dir Aviation
Odyssey Aviation Wausau, WI


I attended the Williams training course for FJ44 engines. It was held at the company’s maintenance training facility at Walled Lake, MI and was well worth the time! 

Robert Eber
ATP/CFI, Cessna Citation CJ3
Chief Pilot
Jet Serv
Winamac, IN


Williams has a very helpful support group. 

Thomas Meier
A&P, Cessna Citation CJ3
Chief of Maintenance
Alticor
Grand Rapids, MI

2006 ProPilot ranking



2005 Powerplant Product Support Survey

“We’re on the Williams TAP Elite program. It’s wonderful. Williams has been excellent. I can’t say enough good things about them.”

John Ferguson
ATP, Cessna Citation CJ1
Chief Pilot, GL Voight Development Company
Rexburg, ID

“I’ve found Williams response and service superb. They put their money where their mouth is. Kudos to them!”

M. Herman
Comm-Multi-Inst
Cessna Citation CJ2
Manager, Bear Air
San Diego, CA

“Our Williams FJ44-2Cs are on the TAP program. We’ve had no problems, which has been a blessing.”

T. Schultz
ATP, Cessna Citation CJ2
Chief Pilot, Spence Law Firm
Jackson, WY


2005 Ranking

2004 Powerplant Product Support Survey

“I’ve been impressed with the prompt response from Williams. Their tech rep traveled from Europe with replacement parts for us in South Africa and didn’t leave until the job was completed.”

Jan Jacobs
ATP, Cessna Citation Jet and Cessna Citation 560
Chief Pilot, SSJ Flying Services,
Highveld, South Africa

“We are very happy with the level of service received from Williams.”

A. Csuthy
Operator, Cessna CitationJet
President, Interwings Fetchater
Constantia, South Africa

“We’ve had 600 hours of problem-free operations. SBs and parts issues concerning the FJ44 are easily accomplished through Citation Service Centers. Williams customer service reps are very responsive and technically adept.”

F. Prentice
ATP, Cessna CitationJet
Owner/Pilot
Prentice MD
San Antonio, TX

“Williams has been very responsive and cooperative. Their TAP Elite program is one of the best.”

M. Herman
Comm-Multi-Inst/Helo. Cessna
Citation CJ2
Manager, Bear Air
San Diego, CA


2003 Powerplant Product Support Survey

“Our Williams engines have been excellent in reliability and service. The company has been great and the staff is very professional. I would buy another Williams-powered aircraft.”

R. Haskins
ATP/CFI Cessna 525 CitationJet
Company Pilot, D Arrigo Brothers
Salinas, CA

“Williams is prompt and efficient when returning calls, and their engines have been great.”

Gary Bales
Comm-Multi-Inst.
Cessna Citation CJ2
Chief Pilot, Super Service
Somerset, KY

“Williams has shown that they are supportive and stand 100% behind the customer.”

M. Herman
Comm-Multi-Inst.
Cessna Citation CJ2
Manager, Bear Air
San Diego, CA

2002 Powerplant Product Support Survey

Williams was 1 day late finishing our HSI last year. We had an important flight scheduled. Williams sent 2 pilots and a Citation VII. They flew our passenger all day at no charge. Beat that for customer service!

J. Toland
ATP, Citation CJ1, Chief Pilot
DWT Aviation
Churchville, MD

No service has been required in our 21/2 years and 1100 hrs of operation. The engines have not given us any trouble. I have been very happy with the consistency and operations of the engine.

R. Lewis
ATP, CEssna 525 CitationJet, Chief Pilot
TAN US Sales
Mission, TX


2001 Powerplant Product Support Survey

“We are very satisfied with Williams and the TAP program. They have been very reliable and prompt.”

H. Pfeiffer
ATP, Cessna CitationJet and CJ2
Chief Pilot, Triple Alpha
DÏ‹sseldorf, Germany

“Williams has had tremendous response times to all of our needs.”

G. York
ATP/CFII/A&P, Cessna CitationJet
Chief Pilot, Cooper Hosiery
Fort Payne, AL


2000 Powerplant Product Support Survey

We have had little need of Williams support. The simplified FJ44 seems to pay for itself with efficient and maintenance free performance in 500 hours of ops.

Myron White, Jr.
ATP, Cessna CitationJet CE525
Pilot/Aviation Manager
James Jaeger
Cincinati, OH

Williams gave us excellent support during a recent AOG. They fixed the problem and quickly put us back into operation. I was impressed with their rapid response.

Guy York
ATP/CFI/A&P, Cessna CitationJet CE525
Chief Pilot/Maintenance Manager
Cooper Hosiery Mills
Fort Payne, AL


1999 Powerplant Product Support Survey

Williams' 1-800 hotline is always well staffed. Mike Stovall and Ron Coon are exceptionally responsive to both general inquiries and service requests. Williams sent Ron to SAT (San Antonio TX) with little notice to personally oversee a repair on my aircraft.

F. David Prentice
ATP, CitationJet 525
Owner/Operator
F. David Prentice MD
Houston, TX

We've had some serious AOG events. Williams recently provided excellent technical and product support on a gearbox carbon seal change in May 99.

E. Hendricks
A&P, CitationJet 525
Director of Maintenance
Marc Fruchter Aviation
Reading, PA


1998 Powerplant Product Support Survey

The Williams team really goes out of their way to ensure great service. They make a good product.

R.E.
ATP/CFI, Cessna CitationJet
Carlsbad, CA

We are on Total Assuurance Program with Williams and it is worth every penny.

K.W.
ATP, Cessna CitationJet
Denver, CO

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